Website Policy

Back to home page

Dear visitors,
Welcome to the official website of Oriental Flowers – a flower shop and event design service operating in Israel.
This website was established to allow our customers to order flower deliveries, flower bouquets, plants, vases, chocolates, wines, and gifts, as well as receive proposals for event design services – conveniently, securely, and professionally.

Use of this website is subject to the Terms of Use detailed in this document, as well as to the Privacy Policy and Cookie Policy.
Browsing the website, making a purchase, subscribing to the newsletter, or using any other service constitutes full consent to all the terms of this policy.

1. Website Operator

Oriental Flowers, Sole Proprietor, Company ID: 028966547
Address: 3 HaYarden Street, Or Yehuda, Postal Code 6020290
Customer Service Phone: 050-3506318
Customer Service Hours: Sun–Thu 08:00–21:00, Fri and Holiday Eves 08:00–14:00
Website: www.orientalflowers.co.il
Service Areas: Ono Valley and Central Israel

2. Summary of Terms of Use

(The following summary is for convenience only – the binding version is the full text below.)

The website allows the purchase of products and services as displayed from time to time.
Use of the website is intended for adults (18+) who are legally competent.
An order will be valid only after providing correct details, valid payment, and transaction approval.
Product photos are for illustration purposes only – there may be differences in color, size, or actual appearance.
Delivery times are estimated only – delays may occur due to traffic, weather, holidays, or force majeure.

Cancellation Policy:

Flower orders – up to two hours before the scheduled delivery time, provided the bouquet has not yet been prepared.
Product return – on the same day only, if damaged upon receipt.
Event services – cancellation up to 14 days before the date; the deposit is non-refundable.
Sale of alcohol – to those aged 18 and over, subject to ID presentation.
The business’s liability is limited to a refund or product replacement only.
All intellectual property rights on the website belong to Oriental Flowers.

3. Definitions

3.1 “The Policy” – the Terms of Use, Privacy Policy, and Cookie Policy.
3.2 “The Website” – Oriental Flowers’ website, at: www.orientalflowers.co.il
3.3 “Website Operator” / “The Business” – Oriental Flowers, Sole Proprietor, Company ID: 028966547.
3.4 “Visitor” / “User” – any person browsing the website, whether or not they made a purchase.
3.5 “Customer” – any person who completed an order on the website.
3.6 “Products” – flower bouquets, floral arrangements, plants, vases, chocolates, wines, accompanying gifts, and event design services.
3.7 “Food and Beverage Products” – products intended for consumption, such as chocolates, wines, etc.
3.8 “Floral and Plant Products” – flower bouquets, arrangements, potted plants, and similar natural items.
3.9 “Regular Business Day” – Sunday–Thursday 08:00–18:00, excluding holidays and weekends.
3.10 “Short Business Day” – Friday and holiday eves 08:00–13:00.
3.11 “Event Design Services” – any service involving planning, designing, and installing floral or decorative elements for events.
3.12 “Cancellation Policy” – the conditions and restrictions detailed in the relevant section of this document.

4. Website Terms of Use

4.1 The right to use the website is personal and non-transferable to a third party.
4.2 Website use is permitted only for users aged 18 and above who are legally competent to perform binding legal actions.
4.3 It is forbidden to use the website for any illegal purpose, including but not limited to: fraud, harm to others, or disruption of the website’s operation.
4.4 The products and services offered on the website are for personal use only and not for commercial purposes, unless prior written consent is granted by the website operator.
4.5 The website operator may temporarily or permanently restrict a user’s access, including cancellation of orders, in cases such as:
• Providing false details
• Suspected misuse or fraud
• Violation of this policy
• Illegal activity

5. Product Orders

5.1 Orders may be placed on the website at any time; however, deliveries are prepared only during store operating hours.
5.2 When placing an order, the customer must provide all required details: full name, full delivery address, phone number, email, and payment information.
5.3 Responsibility for the accuracy of the information rests solely with the customer. Incomplete or incorrect details may cause delays or cancellation.
5.4 The operator is not responsible for delays or failed delivery due to incorrect address, recipient unavailability, or circumstances beyond control.

6. Order Confirmation Process

6.1 Upon receiving the order, payment details will be verified.
6.2 The order will be considered confirmed only after receiving authorization from the credit card company and generating an order number.
6.3 The customer will receive confirmation by email or SMS with order details.
6.4 In case of technical failure, out-of-stock item, or pricing error, the operator may cancel the order and notify the customer.

7. Prices and Payment

7.1 All website prices include VAT unless explicitly stated otherwise.
7.2 Prices do not include delivery fees unless specified.
7.3 Payment will be made via valid credit cards or other methods as detailed on the website from time to time.
7.4 If the credit card company declines the transaction, the order will not be processed until payment is resolved.
7.5 The business reserves the right to change prices at any time without prior notice.

8. Order Cancellation by the Website Operator

8.1 The operator reserves the right to cancel an order even after approval in the following cases:
• The product is out of stock
• Technical or clerical error in product details or pricing
• Suspected fraud or misuse of payment method
• External circumstances beyond the business’s control (force majeure)
8.2 In such cases, the customer will be refunded the full amount paid for the canceled item, using the same payment method.
8.3 Beyond this refund, the customer will have no further claim or demand.

9. Order Cancellation by the Customer

9.1 Flower Orders – may be canceled up to two hours before the estimated delivery time, provided preparation has not begun.
9.2 Return of Defective Product – only allowed on the day of receipt and only if a significant defect caused during delivery is proven. The customer must bring the product to the store for inspection. Refund, exchange, or credit will be issued only after written confirmation by the store.
9.3 Event Design Services – may be canceled up to 14 days before the planned event; deposits are non-refundable.
9.4 Cancellation Request Method – all requests must be submitted to customer service (by phone or email) and are valid only after written confirmation by the business.

Delivery and Shipping Policy

10. Service Areas

10.1 The website operator provides deliveries only within the Ono Valley and Central Israel areas, unless otherwise specified in the order and coordinated in advance.
10.2 If delivery is required to an address outside the service areas – the customer must confirm in advance with customer service whether delivery is possible and at what cost.
10.3 The operator reserves the right to update the list of service areas at any time.

11. Delivery Times

11.1 The delivery times listed below are approximate only. The business will make every effort to meet them but will not be responsible for delays caused by external factors beyond its control, including extreme weather, traffic congestion, holidays, logistical issues, or force majeure.

11.2 Estimated Delivery Schedule:

Business Day TypeOrder TimeEstimated Delivery

Regular Business Day (Sun–Thu)until 16:00within 5 hours from order time

Regular Business Day (Sun–Thu)after 16:00by 20:00 on the next business day

Short Business Day (Fri / Holiday Eve)until 12:00–13:00within 5 hours from order time

Short Business Day (Fri / Holiday Eve)after 13:00delivery may occur on the next business day

Holiday Eve – Day beforeuntil 14:00same-day delivery

Holiday Eve – Day beforeafter 14:00next business-day delivery

11.3 Same-day delivery is subject to product availability and logistical capacity.

12. Delivery Fees

12.1 Delivery fees vary according to destination and will be clearly displayed at checkout.
12.2 For deliveries outside the standard service areas – an additional fee may apply, to be coordinated with the customer.
12.3 The operator may change delivery fees from time to time.

13. Self-Pickup

13.1 Orders may be collected in person, by prior coordination only, from the store address: 3 HaYarden Street, Or Yehuda.
13.2 Pickup will take place during store operating hours as published on the website.
13.3 For self-pickup orders, responsibility for the product transfers to the customer at the moment of collection.

14. Incorrect Address / Recipient Unavailable

14.1 If the customer provides an incorrect or incomplete address, the delivery may be delayed, and the customer will be charged an additional delivery fee for a second attempt.
14.2 If the recipient is not present at the address during delivery, the driver may, in coordination with the sender or recipient, leave the package in a reasonable and safe location (e.g., by the door, with a neighbor, or at security). From that moment, full responsibility for the product’s integrity passes to the customer, and the delivery will be deemed completed.
14.3 Alternatively, another delivery attempt may be made by agreement with the sender, subject to an additional fee.
14.4 The customer bears full responsibility for providing accurate and up-to-date information.

15. Delivery Acceptance

15.1 The delivery will be handed directly to the recipient or any person present at the address who declares they are authorized to receive it.
15.2 Upon delivery, the courier may request a signature confirming receipt.
15.3 If delivery occurs without a signature, it will still be considered successfully completed.

16. Delays and Non-Delivery

16.1 The business shall not be liable for delays caused by external factors beyond its control.
16.2 In exceptional cases where delivery cannot be completed, the customer will be informed as soon as possible and offered an alternative or full refund.
16.3 Customers may not demand compensation beyond a refund or replacement product.

Product Policy and Restrictions

17. Floral and Plant Products

17.1 All products are based on fresh, seasonal materials, and slight variations in appearance and color may occur compared to the photos on the website.
17.2 The website operator undertakes to use only high-quality flowers, in accordance with the professional standards customary in the floral industry.
17.3 If a specific flower or element is unavailable, it will be replaced with a similar and equivalent item in color, style, and quality, at the discretion of the design team.
17.4 Responsibility for the product’s shelf life depends on following the care instructions provided on the website.

18. Food Products and Allergens

18.1 For products that include chocolates, wines, or other food items – responsibility for checking the ingredients lies solely with the customer.
18.2 Some products may contain gluten, nuts, sesame, milk, and other ingredients that may cause allergic reactions.
18.3 The website operator shall not be liable for any damage caused by allergy or sensitivity to any ingredient.
18.4 For special requests (for example, replacing a type of chocolate), the customer must specify this clearly at the time of ordering, subject to the business’s approval.

19. Alcoholic Products

19.1 The sale of alcoholic beverages is permitted only to customers aged 18 and above.
19.2 The courier or delivery driver is entitled to request identification upon delivery.
19.3 If the customer or recipient does not meet the age requirement, the product will not be delivered, and the customer will be charged the full delivery fee.

20. Illustrative Photos

20.1 All photos appearing on the website are for illustration purposes only.
20.2 Differences may occur between the image and the actual product, including colors, flower types, size, or arrangement shape.
20.3 If an accessory item (such as a vase, ribbon, or decoration) is unavailable, it will be replaced with an equivalent item matching the photo as closely as possible.

21. Quality Commitment

21.1 The website operator commits to supplying products of the highest quality, ensuring freshness of flowers and proper condition of accompanying items.
21.2 If the customer believes that the delivered product does not meet this commitment, they must contact customer service immediately upon receipt, attaching clear photos.
21.3 After reviewing the case, the operator may offer a refund, store credit, or replacement, at the business’s sole discretion.

Cancellation and Refund Policy

22. General

22.1 The cancellation and refund policy below is determined in accordance with the provisions of the Consumer Protection Law, 1981, and the business’s own policy.
22.2 Any cancellation or refund request must be made by direct contact with the business’s customer-service department, either by phone or in writing (email / official WhatsApp message), and must include the order details.
22.3 A cancellation shall be considered valid only after written confirmation from the website operator has been provided.

23. Cancellation of Flower Orders and Deliveries

23.1 Flower or floral-arrangement orders may be canceled up to two hours before the estimated delivery time, provided that preparation has not yet begun.
23.2 If preparation has already started, cancellation will not be possible, and no refund will be issued.
23.3 Cancellation after the delivery has left the store will not entitle the customer to any refund, even if the delivery has not yet been handed to the recipient.

24. Cancellation of Event-Design Services

24.1 Event-design services may be canceled up to 14 days before the scheduled event date. In this case, the deposit paid at the time of booking will not be refunded.
24.2 Cancellation after that date will incur the full charge for the transaction, unless otherwise agreed in writing with the customer.
24.3 If the event date is changed, a new date will be coordinated according to the business’s availability, without any guarantee of maintaining the same conditions / prices.

25. Returns and Exchanges

25.1 Fresh products (flowers, plants, greenery) – may be returned only on the day of receipt, and only if a significant defect in quality or condition is found, as determined by a store representative.
25.2 Food and beverage products – cannot be returned / exchanged after delivery, for reasons of health and hygiene.
25.3 Decor items, vases, and gifts – may be returned within 48 hours of purchase, in their original packaging, unused, and accompanied by a receipt.
25.4 If a product is found to be defective upon delivery, the customer may choose between a refund, store credit, or replacement, according to the business’s decision.

26. Refund Method

26.1 Refunds will be made through the same payment method used for the original purchase.
26.2 If payment was made in cash, the refund will be issued in cash or by bank transfer, at the business’s discretion.
26.3 Delivery fees, if paid, will not be refunded unless the cancellation results from a mistake or fault on the part of the business.

27. Cancellation Initiated by the Business

27.1 The website operator reserves the right to cancel an order even after approval in the following cases:
• Item out of stock
• Technical malfunction or clerical error in product details / price
• Suspicion of fraud or misuse of a payment method
• Force-majeure circumstances
27.2 In such a case, the customer will receive a full refund for the canceled order, and no further claim may be made against the business.

Limitation of Liability and Indemnification

28. General Limitation of Liability

28.1 The website operator acts to ensure that all information displayed on the website is accurate and up to date. However, typographical errors, clerical mistakes, or inaccuracies may occur. In such cases, the binding information shall be the information provided directly by the business’s representatives.
28.2 The operator shall not be responsible for any direct or indirect damage caused as a result of using the website, ordering products, or inability to use them, except in cases of gross negligence on its part.
28.3 The business’s liability in any case shall be limited to the actual amount paid by the customer for the relevant product or service.

29. Delivery Responsibility

29.1 The delivery times stated on the website are approximate only.
29.2 The business shall not be liable for delays or non-delivery caused by circumstances beyond its control, including extreme weather, heavy traffic, strikes, transportation failures, holidays, or force majeure.
29.3 In cases of delay or non-delivery, the business will work to offer the customer an alternative solution, such as rescheduling the delivery or providing a refund.

30. Responsibility for Information and Content on the Website

30.1 All information appearing on the website (including texts, images, videos, and product descriptions) is provided for illustrative purposes only.
30.2 Differences may occur between the actual product and the photo shown on the website, including variations in colors, sizes, flower types, or packaging.
30.3 The information displayed on the website does not constitute professional advice of any kind.

31. Liability for Allergens and Health

31.1 The responsibility for checking product ingredients (especially food and beverage items) lies solely with the customer.
31.2 The business shall not be held responsible for any harm resulting from allergies or ingredient sensitivities, unless essential information was intentionally concealed by the business.

32. Indemnification

32.1 The user undertakes to indemnify the business, its employees, managers, and any representative thereof for any damage, loss, profit loss, payment, or expense (including attorney’s fees) caused to them as a result of:
• Violation of this policy
• Illegal action
• Submission of false information
• Misuse of the website or its services
32.2 This section does not derogate from any other right of the business under law.

Limitation of Liability and Indemnification

28. General Limitation of Liability

29. Delivery Responsibility

30. Responsibility for Information and Content on the Website

31. Liability for Allergens and Health

32. Indemnification

Privacy, Data Security, and Intellectual Property

33. Privacy and Data Collection

33.1 When using the website and placing orders, the customer is required to provide personal details (such as name, address, phone number, email address, and payment information).
33.2 Providing personal details constitutes consent to store them in the business’s information database, in accordance with the Privacy Protection Law, 1981.
33.3 The collected information shall be used for the following purposes:
• Executing and completing orders
• Providing service and customer support
• Sending promotional materials and updates about offers (only with the customer’s consent)
• Improving the user experience on the website
33.4 The business undertakes not to transfer personal information to any third party, unless required by law, necessary for completing the order, or with the customer’s explicit consent.

34. Data Security

34.1 The website is protected using standard security measures, including SSL encryption for payment details.
34.2 Nevertheless, the business cannot guarantee absolute protection against hacking, data theft, or unauthorized intrusion, and will not be held responsible for damages resulting from such incidents.
34.3 Responsibility for keeping the username and password (if provided) rests solely with the customer.

35. Cookies

35.1 The website uses “cookies” for its regular operation, to enhance the user experience, save preferences and settings, and collect statistical data.
35.2 The user may configure their browser to refuse cookie storage; however, this may impair some website functions.
35.3 Use of the website constitutes consent to the use of cookies as described above.

36. Intellectual Property

36.1 All copyrights and intellectual-property rights on the website – including design, texts, images, videos, software code, logo, trademarks, catalog content, and product images – are the exclusive property of the business or of third parties that granted it usage rights.
36.2 It is strictly prohibited to copy, duplicate, publish, distribute, broadcast, publicly display, modify, transfer to a third party, or make any commercial use of the content without prior written consent from the business.
36.3 The name “Oriental Flowers”, its logo, and the website design are registered or recognized trademarks, and may not be used without approval.

Miscellaneous

37. Changes to the Policy

37.1 The website operator reserves the right to update, change, or remove sections of this policy at any time, at its sole discretion, and without prior notice.
37.2 The updated policy will be published on the website and shall take effect immediately upon publication. Continued use of the website after the updated policy is posted shall constitute acceptance of its terms.

38. Force Majeure

38.1 The business shall not be responsible for any delay or failure in performing its obligations, including product delivery, if such delay or failure results from circumstances beyond its reasonable control, including extreme weather, natural disasters, fires, strikes, wars, hostilities, transportation failures, power or communication outages, pandemics, or any other event of force majeure.
38.2 In such cases, the business may cancel the order or deliver it at an alternative date coordinated with the customer.

39. Jurisdiction

39.1 This policy shall be governed solely by the laws of the State of Israel.
39.2 The exclusive jurisdiction for any dispute arising between the parties in connection with this policy or website use shall be vested in the competent courts in Tel Aviv–Yafo only.

40. Inquiries and Customer Service

40.1 For any question, clarification, or request concerning this policy, customers may contact the business’s customer-service department:
Phone: 050-3506318
Email: Sharonazeharia@gmail.com
Store Address: 3 HaYarden Street, Or Yehuda
40.2 Customer-service hours are published on the website and updated periodically.

CONTACT US

Hayarden 3 St. Or Yehuda, 6020290